——————–

Dear customer,

Due to new rack space on the data center where all Directadmin based shared hosting servers are hosted there will be a downtime on the night of 1st September to 2nd September 2010.

The mentioned servers won’t be accessible from 11:30 pm until about 2:30 am.

You wont lost any data as we will just move the server to a new rack but it will be always a good idea to get a local backup too. You can do that via Directadmin control panel. If you need help please open a ticket at https://guru-host.eu/client/

Once the operation at the new location is completed, we will verify the functionality of all servers and will update our status page here.

Best regards,

Guru-host Team

As part of our ongoing network improvements it is necessary to reconfigure our dedicated server routers in the time periods below, during which the network shall be considered at-risk.

This should not cause an outage, but due to the complex nature of the works involved, we splitting the works over three nights, the works are estimated to take no more than 60 minutes per night.

AT-RISK Periods:

Thu 26/08/2010 23:00 (GMT +1) – Fri 27/08/2010 06:00 (GMT+1)
Fri 27/08/2010 23:00 (GMT +1) – Sat 28/08/2010 06:00 (GMT+1)
Tue 31/08/2010 23:00 (GMT +1) – Wed 01/09/2010 06:00 (GMT+1)

No action is required by customers. This affect only customers hosted in the UK with a dedicated server service. Our cluster platform and VPS are not affected by this.

Kind Regards

Guru-host Team

————–

Dear Customer,

Due to RAM upgrade on the main server where guru-host.eu is hosted our web site and the client portal (https://guru-host.eu) will be unavailable for a few minutes (15-20). In case of an emergency problem until the portal be online please email us at support [at] status-guru-host.com or give us a call at +302112125024 (press 1).

Kind Regards
Guru-host Team

Only when the above link is not accessible at all you can email us at support [at] status-guru-host.com

Due to an error from our previous registrar guru-host.eu nameservers are down for a couple of hours now.
We’ve contact the registrar and already aware the problem.
As soon as it is fixed we will update this post.

This issue affect our web site along with Directadmin customers on shared server diver only.

We had a short network outage a few minutes ago due to a router upgrade. The outage was around 3 minutes and affected all customers located in Germany under Directadmin hosting along with just a few with dedicated services.
Everything should be up and running now. In case that you still can’t reach your server please raise a ticket at https://guru-host.eu/client

Please accept our apologies for this outage.

———————-

Everything should be up now. I’ll update the ticket soon with details about the outage.

——————-

Dear all,

We are currently experiencing a network outage on our main facility in the UK where most of the Virtual Private Servers are hosted. We are aware of the problem and trying to solve it. I will keep this post up to date with latest news regarding this outage.

New IP Addresses
================
Secaucus, New Jersey, USA: 204.14.88.162
Washington DC, USA: 209.160.73.219
Denizli, Turkey: 85.153.34.60
Beijing, China: 122.70.147.158
Zhongzheng, Taipei, Taiwan: 219.84.160.129
Neihu, Taipei, Taiwan: 202.168.198.9

Updated IP Addresses
====================
Ashburn, Virginia, USA: 74.200.95.42 (previously 69.65.114.130)
Chicago, Illinois, USA: 74.200.92.42 (previously 69.31.96.91)

Also be sure that IP 92.48.118.211 is also allowed to ping your server.
Our SLA will not be activated on clients with unmanaged servers that don’t allow the above IP’s to ping your server as we cannot monitor the server.

Please ensure all of our IP addresses have free access to the monitored websites and servers in order to prevent false reports. If you need any assistance, please do not hesitate to open a ticket at https://guru-host.eu/client

Thanks

Users when trying to access their domain they get an error “No input file specified.”

We will update this issue as soon as we solve it.

Thank you for your understanding

Bluesquare provide generator and UPS backup to keep services online in the event of a power failure. This is why your websites don’t go offline every time there is a power cut! However, the fault occurred ‘upstream’ of the UPS system and therefore the UPSs offered no protection.

Approximately 65 servers were rebooted, including a number of Directadmin servers and some clustered hosting servers. Whilst the rack containing our clustered storage and core networking equipment did lose power, we have an additional UPS in this rack which powers the secondary inputs to the NASs and approximately 50% of the networking equipment. Thanks to this, the network outage only lasted approximately 45 seconds whilst the routing tables re-established themselves and there was no outage at all to any of the storage nodes, meaning no loss of data and no chance of corruption.

The majority of services (cPanel, dedicated, VPS, clustered e-mail, database, etc) which are in other racks remained online throughout and almost all Directadmin, Cpanel, managed dedicated and VPS services in the affected racks were restored within a few minutes apart from four servers where downtime was around two hours (monthly statistics will be available at the end of the month regarding SLA). However many of the web servers for the clustered hosting platform were rebooted and/or lost their NFS mounts. This resulted in a period of approximately 20 minutes of downtime and unacceptably poor performance whilst the cluster was re-established.

Some users with NAT devices on their home/office internet connection also experienced some residual issues with the FTP service which took some time to resolve.

All services are currently stable and we anticipate no further problems. We sincerely apologise for any inconvenience caused and we thank you for your patience and understanding during this time.